Service Support Engineer is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.

• Self-motivated, with the ability to proactively take initiative and work independently or within a team environment.
• The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction.
• Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues.
• Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus.
• Provide technical support to customer and configure services
• Assist customer to understand all products and perform demo for various field applications.
• Install and configure systems and perform troubleshoot on the process and resolve issues.
• Analyze applications and recommend expert advice for customer.
• Onsite support and ability to travel is required.

• Bachelor degree with 3 - 5 years’ experience in IT/Telecom industry at least. Multi-national company working experience is preferred.
• 2+ years’ related experience with rich experience in server & internet industry.
• Good at Project management, proficient in Excel
• Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture.
• Innovative, customer oriented, team player and able to work under pressure.